Overview
Business Continuity Contacts
Cash Services
Check Services and FedACH
Other Contacts

Overview
For details on continuity plans related to our national services, please refer to the National Business Continuity Guide . The guide provides the following:

  • Steps to take to prepare for a Federal Reserve business disruption
  • Actions to take during a Federal Reserve business disruption
  • Actions to take immediately following a Federal Reserve business disruption

Atlanta's business continuity page provides contact information for the Atlanta District as well as general information on Atlanta Cash and Check Services.

Business continuity contacts
Please designate a person or persons at your organization to be in charge of communication with the Federal Reserve should a business disruption occur. The contacts are important to the successful implementation of the Federal Reserve's business continuity plan.

The designated contact person for your institution should be familiar with your operations and with your electronic connections to the Federal Reserve. During a disruption, the contact should be able to receive our broadcast fax messages, effectively handle other information presented by the Federal Reserve Bank of Atlanta, and disseminate it to all appropriate parties at your financial institution.

Please provide the Federal Reserve Bank of Atlanta with the following information:

  • Contact Name
  • Institution
  • Mailing address
  • ABA number
  • Phone number
  • Fax number
  • E-mail

This information can be submitted to the following customer support numbers:

  • Cash: (877) 553-9735
  • Checks: (877) 372-2457
  • FedACH: (866) 234-5681

Please keep us informed whenever your designated business continuity contact(s) change so that we can communicate effectively with your institution should a Federal Reserve disruption arise.

Cash Services

In the event of a business disruption at the Federal Reserve
Federal Reserve Cash Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Atlanta's business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service. Please visit our national Cash Services business continuity page at http://www.frbservices.org/BizContinuity/NatCash.html  for more information.

If the normal provision of cash services is impaired, the Sixth District may notify its customers via one or more of the following methods:

Accessing Federal Reserve cash services
If your normal currency and coin ordering channels (e.g., FedLine® Web and FedLine® DOS) are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone. Please see contact numbers provided below.

If a Sixth District Fed office becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits and may be directed to alternative pick-up and delivery points.

Cash Services Contact Telephone Numbers
If your normal currency and coin ordering channels are unavailable, please use the following contact numbers to place your orders:
Atlanta Telephone orders for currency and coin (877) 553-9735
Fax orders (404) 498-8123
Customer service (877) 553-9735
Cash administration division (404) 498-8155
The Atlanta Branch after-hours contact number (Law Enforcement Control Center) is (404) 498-8901.
 
Birmingham Depot Telephone orders for currency and coin (877) 553-9735
Fax orders (404) 498-8123
Customer service (877) 553-9735
The Atlanta Branch after-hours contact number (Law Enforcement Control Center) is (404) 498-8901.
 
Jacksonville Telephone orders for currency and coin (904) 632-3555 or (904) 360-1276
Customer service (877) 553-9735
Fax orders (904) 632-3584
Cash administration division (904) 632-3555
The Jacksonville Branch after-hours contact number (FRB Law Enforcement) is (904) 632-1010.
 
Nashville Depot Telephone orders for currency and coin (877) 553-9735
Fax orders (404) 498-8123
Customer service (877) 553-9735
The Atlanta Branch after-hours contact number (Law Enforcement Control Center) is (404) 498-8901.
 
New Orleans Telephone orders for currency and coin (504) 593-3227 or (504) 593-3379 or (877) 553-9735
Customer service (877) 553-9735
Fax orders (504) 593-3218
The New Orleans Branch after-hours contact number (FRB Police) is (504) 593-3397.
 
Miami Telephone orders for currency and coin (305) 471-6281
Fax orders (305) 471-6299
Customer service (877) 553-9735
The Miami Branch after-hours contact number (Law Enforcement Command Center) is (305) 471-6498.

Check Services and FedACH

In the event of a business disruption at the Federal Reserve
During a business disruption, Federal Reserve staff will work to ensure the highest possible level of service for our customers. Successful operations will require preparation, coordination, and cooperation between your institution and Federal Reserve staff. Answers to your critical questions about Federal Reserve Check Services and FedACH continuity procedures are provided on the National Business Continuity information page located at frbservices.org/businesscontinuity

This information should be used for your institution's business continuity planning. In the event you need to contact the Check Services or FedACH Customer Support Centers, you can reach them at:

  • Check Services Customer Support Center: (877) 372-2457
  • FedACH Customer Support Center: (866) 234-5681

Discount Window Lending

The Federal Reserve's discount window is a reliable source for short-term liquidity needs for institutions that have a borrowing arrangement in place. The discount window is open 8 a.m. to 6:30 p.m. (ET) Monday through Friday. To request a loan, call 1-888-500-7390.